Frequently Asked Questions
At Ecocentric, we are proud to bring a pioneering concept to the UAE—a sustainable marketplace that eliminates single-use packaging from food delivery through our innovative reusable containers. As we introduce this new approach, we understand that many of our users may have questions about how it works, how we maintain hygiene standards, and other aspects of our service. To help, we’ve compiled answers to some of the most frequently asked questions. If you have any additional inquiries, feel free to reach out to us!
Our smart app and vendor portals make it easy to track the lifecycle of every reusable container. When you place an order, the app tracks the number of containers being used, and you can see the environmental impact of your choice, such as how much waste you’ve helped eliminate. Through the app, we also track the reuse rates, ensuring that every container is properly returned, sanitized, and used again—maximizing sustainability with every order.
Returning containers is simple. You can:
- Hand them back to our delivery rider when they bring your next order,
- Return on the spot – our rider can wait up to 5 minutes,
- Drop them off at one of our designated collection points. The app will track your returns.
- Alternatively, you may request a return if riders are available.
This seamless system ensures that the containers are reused efficiently without any hassle.
No, we do not require a deposit for our containers. However, if a container is lost, damaged or unreturned within a grace period a replacement fee may apply.
Our containers are thoroughly cleaned and sanitized following strict hygiene protocols. We ensure that all containers meet the highest safety standards before being reused.
In rare cases where a vendor does not have enough reusable containers for an order, some items may be delivered in single-use packaging. We are working hard to minimize this and are continuously expanding our inventory to meet demand.