EcoPacks Terms of Use
These terms of Use, govern the use of the reusable systems provided by EcoCentric. By using our reusable packaging and containers, you agree to abide by the following terms:
Customers are authorized to borrow our reusable packaging and containers for a specified period, specified at the checkout. It is the customer’s responsibility to return the items within the agreed-upon timeframe.
Returned items must be clean, dry, and free from any food residue. Damaged or excessively soiled items will not be accepted and may result in additional charges.
In the event that reusable items are not returned within the specified timeframe, a late return charge may apply. The late return charge aims to encourage timely returns and maintain the availability of the reusable systems for all customers.
The late return charge will be [ amount specified while conseting during the checkout] .
The customer may keep the containers once the pre-authorized amount is charged.
By using EcoCentric’s reusable systems, you authorize us to auto-debit a certain amount on your payment method. This preauthorized amount will only be charged if the status of the borrowed items remains “borrowed” and doesn’t change to “returned” within the specified timeframe.
If the status of the borrowed items is not updated to “returned” within the stipulated period, the preauthorized amount will be charged to cover late return charges.
Customers will be notified through our app notifications about the pending charge before it is processed.
If you believe a late return charge has been unfairly applied, please contact our customer support within [3 days] of the charge. We will review your case and consider adjustments if warranted.
Customers are responsible for keeping track of the borrowed items’ return dates and ensuring their timely return. It is advised to set reminders to avoid any unnecessary charges.
EcoCentric is not liable for any damages or injuries resulting from the improper use or maintenance of the reusable systems.
Reusable systems are subject to availability. We will make every effort to provide you with the requested items, but availability cannot be guaranteed during peak periods.
Our food reusable systems provided by EcoCentric are to be used solely for the purpose of carrying food. Any other use is prohibited.
EcoCentric reserves the right to modify or update these terms and conditions at any time. Customers will be notified of any changes through email or app notifications.
By using our reusable systems, you acknowledge that you have read, understood, and agreed to these terms of Use.
Please ensure compliance to enjoy the benefits of our eco-friendly initiatives.
Date of last update: [13.03.2024]
EcoCentric reserves the right to terminate the use of its reusable systems by any user who violates these terms or engages in behavior deemed detrimental to the operation of the service.
If you have any questions or concerns regarding these terms of use, feel free to contact our customer support at: info@ecocentric.eco